PRIVACY POLICY

If for any reason we do collect personal information through your use of this website, it will be collected and used in accordance with this Privacy Statement.

We also collect personal information in the normal course of business including, but not limited to, names, addresses, phone numbers, and email addresses. This information is collected through meetings, phone calls, letters, fax, email, commercial agreements, documents and other dealings. The use of this information is subject to the Australian Privacy Principles and is only used for the purpose for which it was provided.

QMS will not collect sensitive information revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, trade union membership, or details of health, disability or sexual activity or orientation except with your consent or where such collection is permitted under the Australian Privacy Principles.

If we hold personal information about you that was collected for a particular purpose, we will not use or disclose it for another purpose unless:

• you consent;
• you would reasonably expect us to use or disclose it for that other purpose; or
• it is required or authorised by law or a court/tribunal order.

QMS generally uses personal information to:

• provide you with products or services you have requested;
• help QMS manage and enhance its services;
• communicate with you including providing marketing material;
• conduct competitions or promotions; or
• provide you with ongoing information about opportunities in which QMS believes you may be interested.

The information and feedback you provide through our website may be used to identify ways of improving the site and how we can make it more effective for your use.

You can unsubscribe from marketing information at any time by using the unsubscribe function within the electronic marketing material.

In some cases, QMS may also collect your personal information using ‘cookies’ and other identifiers. A cookie is a text file that is sent and stored on your computer when you visit a web site. Cookies help to provide a better and faster experience by helping a website remember information about your visit to make your next visit easier and the site more useful to you.

Cookies also tell us which products or services you view so that, if you consent, QMS can send you news about those products or services. We also use cookies to see traffic patterns, which areas of our websites are visited most or least, and then improve our products and services. We may log IP addresses, MAC addresses, Bluetooth numbers, NFC numbers and IMEI numbers to analyse trends, administer our websites or digital platforms, track users’ online movements, and gather broad demographic information.

When you first visit our site, or the first time you visit after you have deleted our cookies from your device, you will be presented with a notice informing you that our sites use cookies. You can accept or decline cookies however if you choose to decline cookies it might restrict your ability to access certain areas of our websites. Deleting cookies does not mean you are permanently opted out of any advertising program. Unless you have settings that disallow cookies, the next time you visit a site running the advertisements, a new cookie will be added.

Like many others, our website uses Google Analytics to help understand how visitors engage with it. Google Analytics collects information anonymously and identifies trends without identifying individual visitors. More information about the Google Analytics approach to privacy can be found here.

You consent to QMS disclosing any personal information collected to authorised personnel of QMS, and also to Related Companies, Partners and credit reporting agencies, as further described below. Related Companies and Partners may be located in Australia and/or overseas countries. You hereby consent to the disclosure, transfer and storage of your personal information to Related Companies and Partners overseas and you acknowledge that as a result of your consent to such disclosure, transfer and storage clause 8.1 of the Australian Privacy Principles does not apply.

We may share information about you with related bodies corporate, joint venture partners and affiliated companies and business (“Related Companies”) so we can provide you with the products and services you request and bring you information about products and services we offer. We will inform our Related Companies that information shared with them must be collected, used, disclosed and stored in accordance with this Privacy Statement.

In some cases we or our Related Companies may contract with other companies or individuals to provide us with services, platforms or operating systems (“Partners”). Examples of these may include deliveries, market research, public relations, marketing outreach, debt collection agencies, legal advisors, auditors etc. We provide them only with such information about you as they need to perform their services and we will take reasonable steps to ensure they comply with strict requirements of security and confidentiality in how they handle your personal information. We will take reasonable steps to ensure that our Partners do not use personal information other than as permitted under this Privacy Statement. QMS will not contract with a Partner whose privacy values and ethics do not align with this Privacy Statement.

Credit information about you may be obtained from and provided to credit reporting agencies in accordance with applicable legislation.

All personal information supplied to QMS is not shared with any other third parties unless your explicit consent is obtained or as required or authorised by any law including to law enforcement, government or other organisations or where permitted under the Privacy Act.

Where QMS holds personal information about you, we will provide you with access to the information on request, subject to the exceptions set out in the Privacy Act. We may charge a fee to cover the costs of meeting your request.

Where providing access would reveal evaluative information generated within QMS in connection with a commercially sensitive decision-making process, QMS may give you an explanation for the decision, rather than direct access to the information.

If QMS is satisfied that your personal information is inaccurate, out of date, incomplete, irrelevant or misleading, we will take reasonable steps to correct your personal information. In addition, if you request us to correct your personal information, we will take reasonable steps to do so within a reasonable time. If you request it, we will also take reasonable steps to notify any other Related Companies or Partners of the changes if we have previously provided your personal information to that entity. There is no fee for correcting your personal information. We may require you to provide particulars of your identity before providing you with access to, or making changes to, your personal information.

QMS will take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access and modification or disclosure. Any personal information that we receive is securely stored and access is restricted to authorised personnel of QMS, its Related Companies and Partners, as described above. Please contact us immediately at the address listed below if you become aware of any unauthorised use of your personal information.

If you have any questions or comments on this Privacy Statement or the privacy policies of QMS, if you would like to access or to correct your personal information, if you would like a hard copy of the Privacy Statement, or if you would like to make a complaint regarding the use or disclosure of your personal information, then please either contact us via:

• Our contact form
• Telephone us on 03 9268 7000

QMS acknowledges that you may click-through to third party sites from our site, and recommends that you refer to the privacy statement of the third party sites you visit as they may also collect your personal information. QMS assumes no responsibility for information and content of third party sites, or their practices or policies.

Last reviewed: February 2024